Terms of Service

By creating an account or using Punchdown AV (“the Service”), you (“you”, “Customer”) agree to these Terms. If you use the Service on behalf of a company, you represent that you are authorized to bind that company.

Provider: Punchdown AV, Toronto, Ontario, Canada (“we”, “us”, “our”).

Punchdown AV is software for AV, home automation, and security integrators to build quotes and generate wiring diagrams, bills of materials, and install documentation. Features, availability, and pricing may change.

You are responsible for your account, your team's accounts, and all activity under them, and for keeping credentials secure.

Access during beta is by invite only. You must provide accurate information.

You must be able to form a binding contract to use the Service.

You must be at least the age of majority in your province, state, or country, and in any event at least 18 years old. The Service is not directed to children and we do not knowingly collect personal information from anyone under that age. If we learn that an account was created by someone below it, we will close the account and delete the associated personal information.

You retain ownership of the content you put into the Service (“Customer Data”), including your product catalog, quotes, projects, and any information about your own clients.

You grant us a limited licence to host and process Customer Data solely to provide the Service.

You are responsible for having the right to upload any client information you enter, and for complying with privacy laws applicable to your clients. We act as a data processor for that information; see the Privacy Policy.

You will not: break the law; upload malware or attempt to breach security; access another customer's data; reverse engineer or resell the Service; overload or abuse the Service or its APIs; or use it to store data you are not permitted to store.

You will not use the Service to publish or share content that is unlawful, infringing, defamatory, deceptive, or that you have no right to distribute. This applies in particular to anything made reachable through a public share link, because that content is served from our domain to anyone holding the link.

Reporting content: anyone may report content they believe is unlawful or infringing by writing to hello@punchdownav.com with the link, a description of the problem, and how to reach them. We will review reports and may remove content, disable a share link, or suspend an account. We aim to acknowledge reports within five business days. We may pass a report to the customer who published the content so they can respond, and we may keep a record of reports and what we did about them.

During beta the Service may be free or discounted; we may introduce fees with notice, including billing cycle, taxes, and refund terms.

The Service, its software, and its design are ours. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service. You get no rights in our software beyond that.

The Service runs on and integrates third-party providers (for example hosting, database, and AI providers). We are not responsible for their acts or outages, and your use may be subject to their terms.

The Service derives wiring diagrams, cable schedules, rack elevations, bills of materials, and install checklists from the line items you enter. These are planning aids produced by automated rules and inference. They are not engineering drawings, not certified designs, and not a statement that any installation complies with the electrical code, building code, fire code, manufacturer instructions, or any permit or inspection requirement that applies to your work.

You remain solely responsible for the design, safety, code compliance, permitting, and workmanship of every installation, and for having appropriately licensed or certified people perform work that requires them. Nothing generated by the Service replaces that judgement, and you must review and verify every output before relying on it or acting on it at a jobsite.

The Service can read a quote or proposal document and extract line items, quantities, prices, and client details using a third-party AI provider. Extraction is probabilistic. It can misread, omit, duplicate, or misattribute any value, including prices and quantities, and it can infer device characteristics incorrectly.

Every extracted result is a draft for you to check. You are responsible for verifying extracted content before saving it, before relying on it, and above all before sending anything derived from it to your client. We are not liable for amounts quoted, ordered, or invoiced on the basis of unverified extraction.

Do not upload documents you are not permitted to share with a third-party AI provider. See the Privacy Policy for how source files are handled.

The Service can store lock-box, gate, alarm, and similar access credentials belonging to your clients, encrypted at rest. This is an optional feature and you choose whether to use it.

You are responsible for obtaining your client's authorization before storing their access credentials, for deciding which of your personnel may reveal them, for keeping the reveal PIN confidential, for removing credentials when a job ends or a credential changes, and for revoking access when a person leaves your team. We provide access controls; we do not decide who on your team should be trusted with a client's alarm code.

To the fullest extent permitted by law, we are not liable for any loss, theft, property damage, personal injury, trespass, or other harm arising from the use, misuse, disclosure, or compromise of access credentials stored in the Service, including by your own personnel or former personnel.

The Service can present a quote to your client and record an approval, a typed signer name, and a timestamp. That record is an agreement between you and your client. We are not a party to it, and we do not act as a witness, notary, or certification authority.

You are responsible for determining whether an electronic approval is valid and enforceable for your contracts in your jurisdiction, for obtaining any consent to transact electronically that the law requires, and for retaining your own copy of any executed document. We do not warrant that a record generated by the Service will be admissible or sufficient in any dispute, and we do not guarantee retention of it beyond the periods described in these Terms.

You set your own prices, costs, tax rates, and tax labels. Default values are conveniences, not advice, and may not be correct for your jurisdiction or your customer. Margin, costing, and pipeline figures are estimates derived from what you enter.

Nothing in the Service is tax, accounting, legal, or financial advice. You are responsible for charging the correct taxes, for the accuracy of every figure on a document you send to a client, and for your own invoicing and record-keeping obligations.

You may upload logos, images, jobsite photographs, and other material. You represent that you own that material or have the rights to use it, and that its use in the Service does not infringe any trademark, copyright, privacy, or other right.

Branding assets such as your logo are served publicly by design, because your clients view quotes and portals without signing in. Anyone with the file's link can retrieve it. Do not upload anything confidential as a branding asset.

You are responsible for having any consent needed to photograph a client's property and to store those images, and for not uploading material that identifies people without a lawful basis.

The Service shows in-app notifications to you and to your clients about events such as approvals, bookings, and requests. Delivery is best effort and depends on someone opening the application. Notifications are not a guaranteed, monitored, or real-time channel.

Do not rely on the Service to deliver anything urgent, safety-related, or legally required. It is not an emergency system, an alarm-monitoring system, or a substitute for direct contact.

The Service is offered in beta. It may change, break, lose functionality, or become unavailable without notice, and data may be lost. There is no service level commitment, no uptime guarantee, and no guarantee that any feature will continue to exist. Keep your own records of anything you cannot afford to lose.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that generated quotes, diagrams, bills of materials, or checklists are accurate, complete, or fit for any particular installation. You are responsible for reviewing and verifying all outputs before relying on them.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PUNCHDOWN AV, ITS OFFICERS, EMPLOYEES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM (OR CAD $100 IF YOU PAID NOTHING).

These limits apply to every theory of liability — contract, tort including negligence, statute, or otherwise — and apply even if a limited remedy is found to have failed its essential purpose.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else a court determines may not be limited. If any part of this section is held unenforceable, the remainder continues to apply to the fullest extent permitted.

You agree to indemnify, defend, and hold harmless Punchdown AV and its officers, employees, and suppliers from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your Customer Data or your clients' data; (c) your violation of these Terms or any law; (d) your infringement of any third party's rights; (e) any claim brought by one of your clients, their household, their insurer, or anyone claiming through them, including claims about a quote, an estimate, a price, an approval or signature, an installation, work performed or not performed, property damage, theft, trespass, or the storage, disclosure, or misuse of site access credentials; or (f) any act or omission of your personnel, contractors, or former personnel.

We may assume the defence of any claim covered by this section with counsel of our choosing, and you will cooperate with that defence. You may not settle any claim in a way that imposes an obligation or admission on us without our written consent.

These Terms are between you and us alone. Your clients, their households, their insurers, and anyone claiming through them are not parties to this agreement, are not intended third-party beneficiaries of it, and acquire no right to enforce it or to claim against us under it.

Your relationship with your clients is yours. That includes the contract you sign with them, the accuracy of what you quote, the work you perform, the people you send to their property, and any obligation you owe them in privacy, consumer protection, licensing, or contract law. Where you use the Service to hold information belonging to a client — their contact details, their photographs, their site access credentials — you are responsible for having the authority to do so and for telling them whatever the law requires you to tell them.

You will not represent to any client that we warrant, guarantee, insure, certify, or take responsibility for your work, your quotes, your pricing, or your installations, because we do not.

The Service is offered to businesses for business purposes. It is not offered to consumers for personal, family, or household use, and you agree you are not acquiring it as a consumer. If any consumer-protection law nonetheless applies to your use, these Terms apply only to the extent that law permits.

Any claim arising out of or relating to these Terms or the Service must be brought within one (1) year after the claim first arose, except where a shorter or non-waivable longer period is required by law. A claim not brought within that period is permanently barred.

Before starting formal proceedings, the parties will attempt in good faith to resolve any dispute by negotiation for thirty (30) days after written notice describing it, sent to hello@punchdownav.com.

If that fails, any dispute will be finally resolved by confidential binding arbitration before a single arbitrator seated in Toronto, Ontario, in English, under the arbitration legislation applicable there. Judgment on the award may be entered by any court of competent jurisdiction.

Each party brings claims only in its individual capacity. Neither party may bring a claim as a plaintiff or class member in a class, collective, consolidated, or representative proceeding, and the arbitrator may not consolidate claims or preside over any form of representative proceeding. If this paragraph is held unenforceable, this entire dispute-resolution section does not apply and disputes proceed in the courts identified in these Terms.

Either party may still seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information, and either party may bring an individual claim in small claims court where it qualifies.

Entire agreement and no reliance. These Terms, with the Privacy Policy, are the entire agreement between us about the Service. They replace any earlier understanding. You confirm you are not relying on any statement, demonstration, roadmap, marketing material, or representation not written into these Terms.

Severability. If any provision is held invalid or unenforceable, it is limited or severed to the minimum extent necessary and the remaining provisions stay in force.

Survival. Sections concerning your data, generated plans, AI import, access codes, electronic approval, prices and taxes, uploaded content, disclaimers, limitation of liability, indemnification, third parties, time limits, dispute resolution, and this section survive termination.

No waiver. A failure to enforce any provision is not a waiver of it.

Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control, including outages of hosting, network, storage, or AI providers, acts of government, labour disputes, or natural events.

Independent parties. Nothing here creates a partnership, joint venture, employment, agency, or fiduciary relationship. Neither party may bind the other.

Notices. We may give notice by email to your account address or by posting in the Service. You give notice to us at hello@punchdownav.com.

Either party may terminate at any time. On termination your right to use the Service ends. We may suspend or terminate access for breach of these Terms or to protect the Service.

You can close your account yourself at any time from Settings. Closing is immediate and permanent: your Customer Data is deleted straight away and cannot be recovered, by you or by us. Export your data before you close, using the download in Settings. We keep only a minimal record that the account existed and was closed, and anything we are required by law to retain. This does not displace the Beta section above: keep your own copies of anything you cannot afford to lose.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules. You agree to the exclusive jurisdiction and venue of the courts located in Toronto, Ontario for any dispute.

We may update these Terms. We will post the new version with a new “Last updated” date and, for material changes, give reasonable notice. Continued use after changes means you accept them.

hello@punchdownav.com · Punchdown AV, Toronto, Ontario, Canada.